I.T.I.L. is the most widely accepted approach to IT service management in the world. I.T.I.L. provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (I.T.S.M.) derives enormous benefits from the practical approach. As I.T.S.M. is driven both by technology and by huge range of organisational environment in which it operates, it is in a state of constant evolution.
Best practice, based on expert advice and input from I.T.I.L. users is both current and practical, combining the latest thinking with sound common sense guidance.
The Foundation Level is the entry level qualification which offers learners a general awareness of the key elements, concepts and terminology used in the I.T.I.L. Service Life cycle, including the linkages between Life cycle stages, the processes used and their contribution to Service Management practices.